Assessing service quality in online banking services
نویسندگان
چکیده
منابع مشابه
Customer's Loyalty to Online Banking Services
The progress of technology, the expansion of the Internet, and the emergence of online social media have created an appropriate infrastructure for communication and transfer of experiences. These environmental changes have transformed customer relationship with firms and have forced them to provide online services. The purpose of this paper is to develop a comprehensive model of customer loyalt...
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Using the particular example of online banking services, we examine the effects of pricing strategies on the demand for different modes of online banking given that the market exhibits network externalities. Most literature concerning the economics of networks deals with a single durable good where, in a multi-period setting, the consumer decides whether or not to purchase the good. Once the de...
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Objectives: The majority (80%) of stroke survivors in Bangladesh have lived with either minor or major physical, emotional, and cognitive disabilities. Due to patients’ poor perceived experience in healthcare services, participation in rehabilitation care has become a significant challenge for them. Consequently, it increases the burden of stroke disability. Therefore, this study aimed to measu...
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assessing quality of family health services in view points of service users in urmia health posts nabilou b[1],farokh eslamlou hr[2]* received: 1 may , 2013 accepted: 2 jul , 2013 abstract background & aims: community health largely depend on the primary health care sector of each country and primary healthcare including family health, as first contact services have basic role in health ...
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ژورنال
عنوان ژورنال: Problems and Perspectives in Management
سال: 2016
ISSN: 1727-7051,1810-5467
DOI: 10.21511/ppm.14(2-1).2016.07